Service Manager / 設備服務主管

Job summary
•The Jobholder is responsible for the technical support, installation, and maintenance of X-ray systems, ensuring equipment stability and high customer satisfaction within the semiconductor industry.
•The role involves leading service team activities, managing regional inventory, and ensuring all service processes align with financial and quality standards.
•Act as a technical consultant and CRM Key User to drive operational excellence and business growth through close collaboration with Sales and other internal departments.

Tasks and duties
•Responsible for installation, periodic maintenance, and troubleshooting of X-ray systems to ensure optimal performance.
•Lead disciplinary and technical management of service activities to enhance operational efficiency and service quality.
•Ensure adherence to and continuous improvement of service processes with a focus on productivity, turnaround time, quality, and risk management.
•Manage regional inventory to balance service responsiveness and cost efficiency.
•Coordinate field service operations and process service parts orders within the local service region.
•Provide professional consulting to internal and external partners on service products and technical solutions.
•Maintain close collaboration with key departments, particularly Sales, to support business growth and customer satisfaction.
•Serve as CRM Key User, promoting best practices and ensuring data accuracy within customer relationship management systems.
•Ensure accurate system and service revenue recognition in compliance with financial standards.
•Other duties as assigned

Social & methodological skills
•Problem-solving and solution-oriented mindset.
•Strong verbal and written communication, active listening, and presentation skills.
•Collaborative team player with the ability to work in an international matrix organization.
•Organizational skills and the ability to prioritize tasks in a fast-moving environment.
•Attention to detail, especially regarding CRM data and financial compliance.

Management & leadership skills
•Customer Focus: Dedicated to meeting and exceeding customer expectations.
•Drive for Results: Ensuring all KPIs (Turnaround time, Quality, Productivity) are met.
•Managing and Measuring Work: Overseeing service team discipline and technical execution.
•Conflict Management & Peer Relationships: Coordinating between field service, parts orders, and sales teams.