Service Manager
Key Responsibilities:
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Manage and lead shop employees to ensure productivity and quality of service.
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Oversee parts ordering and ensure timely availability for service needs.
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Maintain a clean, safe, and organized work area in compliance with company standards.
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Monitor and maintain profit margins and pricing markups in line with store procedures.
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Ensure the shop is stocked with the necessary inventory and supplies to perform daily operations.
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Foster a customer-first culture by ensuring all clients receive courteous and professional service.
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Collaborate with store leadership to achieve operational goals and KPIs.
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Identify areas for operational improvement and implement solutions.
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Train and mentor new team members as needed.
Qualifications:
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High school diploma or GED required; technical or business training preferred.
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2+ years of experience in service operations or shop management.
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Strong leadership and communication skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Basic knowledge of inventory systems, parts ordering, and markup strategies.
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Commitment to customer satisfaction and safety compliance.
Benefits:
- 401K
- 401K Matching
- Health Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
More Reasons to Love Southern Tire Mart:
- #1 North America Commercial Tire Dealer since 2012
- #1 Truck tire Re-tread in North American since 2007
- #1 Commercial Tire Dealer in the US since 2008
- Best in class service on America's favorite passenger tire brands