Service Manager - Spec

Butler Machinery is a leader in the heavy equipment industry, providing reliable service, repair, and rebuild solutions for the mining and construction sectors. We specialize in maintaining and overhauling high-value assets such as haul trucks, loaders, dozers, and powertrain components. As we continue to grow, we are seeking an experienced Service Manager to lead the SPEC shop division, focused on large-scale rebuilds – especially engine, drivetrain, and component overhauls for mining equipment.

Location: Bismarck, ND

Department: Service

Type: Exempt, Full-Time

Essential Duties and Responsibilities:

• Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials).

• Develop, schedule, and oversee project timelines, budgets, and resource allocation.

• Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance.

• Monitor and enforce safety, environmental, and company compliance standards.

• Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles.

• Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities.

• Provide technical guidance and mentoring to service technicians and supervisors.

• Support warranty claims, failure analysis, and root cause investigations.

Qualifications:

• Industry Focus: Mining, construction, or drivetrain rebuild environments.

• Technical Knowledge: Strong understanding of hydraulics, engines, and electrical systems on mining-class equipment.

• Completion of Lead Yourself for internal candidates is preferred.

Skills:

• Proven ability to manage multiple large-scale projects simultaneously.

• Strong communication and customer service orientation.

• Excellent problem-solving and decision-making abilities.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution

• Health Insurance – 3 plan options

• Health Savings Account – Employer contribution up to $1,300/year

• Dependent Care Flex Spending Account

• Dental Insurance – 2 plan options

• Vision Insurance

• Basic Life/AD&D and Supplemental Life Insurance

• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary

• Long-Term Disability Coverage

• Maternity / Paternity Benefits

• Holidays

• Paid Time Off (PTO)

• 401(K) Plan

• Employee Assistance Program (EAP) – including Health Coaching

• SmartDollar – employer-paid financial planning program

• Legal Shield/ID Shield products

• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability

#LI-Onsite