Service Manager

Job Title: Service Manager

Job Description:

We are looking for a responsible and service-oriented Service Manager to assist in managing daily service operations and ensuring good customer service.

Key Responsibilities:

• Assist in managing daily service operations.
• Supervise and guide service staff during daily operations.
• Ensure customers receive friendly and efficient service.
• Assign duties to service staff and monitor their work.
• Handle customer enquiries and feedback.
• Assist in resolving customer service issues.
• Ensure staff follow company service standards and procedures.
• Monitor the cleanliness and presentation of service areas.
• Coordinate with other departments to support smooth operations.
• Assist with staff training and guidance when required.
• Support the team during busy periods and special events.
• Check and maintain service supplies when required.
• Report operational issues to management.
• Assist with daily scheduling and staff deployment.
• Perform ad hoc duties and other tasks as assigned by management.

Requirements:

• Minimum 2 years of relevant experience in F&B, hospitality or customer service.
• Previous supervisory experience is preferred.
• Good communication and interpersonal skills.
• Able to lead and work well with a team.
• Customer-oriented and responsible.
• Able to handle customer enquiries and service issues.
• Able to work in a fast-paced environment.
• Good organisational and time-management skills.
• Willing to perform ad hoc duties when required.