Service Manager

Our client, an established dealer group, has a fantastic opportunity for an experienced Service Manager to join their service department and help drive the business forward. The client is looking for someone already within this role within a franchised dealership. This is a superb opportunity to join an expanding dealer group.

The Role:

• Responsibility for a growing a busy service department
• Will provide the highest levels of customer service satisfaction and will motivate staff to help improve on this
• Monitor and implement any changes to improve the standards of the aftersales department
• Ensure all customers are updated on the progress of their vehicle throughout the day in a timely manner
• Will be responsible for dealing with customer queries and complaints in a professional manner
• Ensuring that customer satisfaction is consistently monitored and ensuring you develop on this
• A ‘hands on’ management style prepared to incorporate the workshop control function within the role, lead from the front and cover all non-productive roles where necessary
• Define dealership targets in line with the framework set by the manufacturer

Requirements:

• Extensive knowledge within a Service or Aftersales Manager role
• Experience in helping to drive the business forward within a busy service department representing a fantastic brand
• Ability to implement changes to help develop employees
• Excellent customer service skills
• Strong organisational skills
• Ability to help motivate a team as well as hold a firm approach to this
• Ensure all agreed targets are met

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