Service Manager – Supported Accommodation (Ofsted Outcome 1 Regulated)

Role Overview

An excellent opportunity has arisen for an experienced Service Manager to join an Ofsted-regulated, Outcome 1-rated Supported Accommodation service in Wirral. Working closely alongside the Registered Service Manager, you’ll play a pivotal role in driving quality, growth and outcomes — with genuine scope to influence strategic direction and take on your own service as the organisation expands.

What You’ll Be Doing

• Supporting the operational leadership of an Ofsted-regulated Supported Accommodation service
• Driving occupancy growth through relationship building and referral development
• Building and maintaining strong partnerships with Local Authorities, commissioners, social workers and other key stakeholders
• Supporting quality assurance, compliance, and regulatory requirements
• Monitoring service performance, outcomes,s and KPI delivery
• Leading, mentoring and developing staff teams
• Assisting with referrals, assessments,s and placement matching
• Contributing to strategic growth plans and wider service development
• Supporting the mobilisation of new homes, regions and future services

What You’ll Need

• Experience within Supported Accommodation, Children’s Residential Care, Leaving Care or a similar sector
• A solid understanding of Ofsted Supported Accommodation regulations and quality standards
• An established network of professional contacts within Local Authorities and commissioning teams
• Strong leadership and people management skills
• Commercial awareness, with an understanding of the importance of quality and sustainable growth
• A highly organised, professional and outcome-focused approach

Essential requirements:

• Level 5 Leadership and Management qualification (or a genuine willingness to work towards it)
• Experience supporting service expansion or new service mobilisation
• Knowledge of regional commissioning and referral pathways
• A minimum of 5 years’ experience working with young people with complex needs

Why This Role

This role offers genuine progression into senior leadership, with the opportunity to lead and develop your own service as the organisation grows. You’ll be backed by a supportive, forward-thinking leadership team who invest in professional development and training, and given real influence over strategic growth and service development — all on a competitive salary and benefits package.

Location: Wirral, UK

Skills required for this job:

• Quality assurance (QA)
• Regulatory compliance
• Service development
• Service management