Service Manager

Benefits:

• Excellent working hours
• Closed on weekends and major holidays
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Job Duties of the Service Manager

The service manager oversees the service department and is typically responsible for:

• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
• Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
• Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
• Maintaining the highest Customer Service rating from customers by handling customer complaints immediately and according to dealership policy

Job Requirements of the Service Manager

• Previous experience as a service advisor is advantageous
• Extensive technical background with management training
• Require strong communication skills to deal with customers, employees and vendors
• Required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction
• Required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA Right-to-Know and provide necessary training on these regulations and ethical practices
• Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred

Education Requirements for Service Manager Position

• Many service managers hold National Institute of Automotive Service Excellence (ASE) Service Consultant Certification and have at least some post-secondary education; a growing number have bachelor’s degrees in business administration or a technical field
• Associate’s degree (or higher) in auto technology is beneficial
• Focusing on the following coursework is useful: mathematics, computers/electronics, automotive service and technology, business and courses that teach analytical skills

About Us:

Our family has been in the automotive business for over 80 years. The Whitaker / Selover / Underriner brand is four generations strong and, since our opening day in Montana in 1944, we have taken pride in being supportive of our team members, as well as local organizations in and around our communities. Each generation has added to our success, growth and ways we give back to our communities. In 2014, we expanded into Washington adding Walla Walla Valley Honda and its community to our Automotive Family. Recently we were pleased to announce the addition of The Dalles, Oregon’s Ford and Nissan dealerships. We are driven to grow and establish strong roots in every community we serve. It's what our family legacy is built on, and why our values remain Family, Community, Integrity, Passion, and Accountability. The service manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.

Underriner is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.