Service Manager

Job Purpose
The Service Manager is responsible for the overall management and growth of the company's ACMV service and maintenance operations.

Key Responsibilities

Manage the overall day-to-day operations of the ACMV Service Department
Lead and supervise service supervisors, coordinators and technicians
Ensure service works comply with safety, quality and company requirements
Manage customer relationships and attend to escalated service matters
Provide technical support and troubleshooting for complex ACMV issues
Monitor service contracts, manpower utilization, costs and department performance
Work with Management to develop and grow the Service Department

Requirements

Min. Diploma in Mechanical/Electrical/Building Services Engineering or related discipline or Min. 10 years' experience in ACMV industry
Experience supervising technicians and managing service operations
Good leadership, communication and problem-solving skills
Able to handle customers, service contracts and technical issues independently

See also