Service Manager

Service Manager Overview

At WCTractor, our Service Managers are trusted leaders who keep our reputation as an industry leader running strong. If you take pride in leading a team, solving problems, and delivering top-tier customer service, we want to talk to you. We offer a competitive salary, a comprehensive benefits package, and a 401(k) match, plus the chance to grow with a company that's been family-owned since 1939.

What You'll Do

As a Service Manager, you'll oversee all service operations at your location, partnering across departments to keep both internal and external customers satisfied while growing profitable service labor sales. You'll lead, coach, and develop your team to deliver the level of service WCTractor is known for.

Responsibilities include, but are not limited to:

• Drive overall customer satisfaction and hold your department to that standard
• Build and maintain effective Service Department processes that keep customers coming back
• Communicate clearly within your department and across other store departments
• Lead the rollout of best practices and train your team to execute them consistently
• Complete reports and documentation tied to work assignments
• Stay current on agricultural and light construction equipment through ongoing training
• Champion a culture of safety, following all safety guidelines and requirements