Service Manager with 8 years experience in automobile industry

• Job Description(JD) : Ensure that the Service Department contributes to CS by providing optimal customer care.
• Increase customer market share.
• Meet dealerships sales goals (various).
• Establish Yearly Staff Training Targets
• To prepare and submit accurate KPI report by end of every month.
• Identify potential Service & Service Parts marketing opportunities.
• Audit & review General Tools and Equipment maintenance register every month.
• Audit & review open and closed RO on a daily basis.
• To monitor & audit Toyota Warranty Claims on monthly basis.
• Ensure Safety & 4S in workshop, and customer vehicle care
• To audit the results of Quality Control Inspections
• To monitor FIR's sent to TKM
• Attend all new model-training courses and conduct in-house training for all technicians.
• Audit & ensure all required Special Service Tools are available and in good working order.
• Conduct regular Technician meetings
• To conduct regular internal meets between parts, service & sales.
• Monitor, record and identify the causes of vehicle carryovers & Repeat repairs
• Monitoring product technical bulletins and repair manuals.
• Motivate the Customer Service Staff.
• Conduct Analysis of Market Competitors, Market Conditions & Campaign Effectiveness.
• Advise SAs possible sales and profit opportunities

Ensure TQS & TSM standards are always maintained

Degree or any pG

People management, Automobile Experience preferred in service insustry.