Service Mgr-Stanby Power (PWR GEN - 212) (2837)

Scope of Work:

Oversee the day to day scheduling and management of the branch, labor and personnel, including the Generator Technicians and Preventative Maintenance staff. Prioritize workflow and maintain a clean and safe environment. Build and maintain customer relationships in region.

Primary Job Responsibilities:

• Oversee the day-to-day scheduling of all Labor and PM work in department
• Manage all standby service tech personnel, and preventative maintenance personnel
• Answer and resolve all customer and/or vendor calls and involve upper management when required
• Coordinate with sales team to execute customer requirements and needs
• Review closed service jobs prior to billing the customer
• Determine training needs of current staff and inform branch manager of needs
• Recognize staffing needs, recruit, and develop team members with branch manager’s support
• Develop strong relationships with external customers and vendors and internal personnel
• Perform other duties as assigned by manager