Service Now Architect
Position: Service Now Architect
Location: Oaks, PA
Duration – Long Term
Employment type – C2C/fulltime/contract to hire
Below is revised job description
KEY RESPONSIBILITIES:
Assemble information to determine, document and agree with customer requirements
Plan IT Service Management tools and process discovery activities, conduct strategic assessments, analyze and report findings and make recommendations
Design service management solutions together with supporting tooling configurations and/or functional specifications, based on industry best practice.
Identify opportunities to drive more value from an organization's IT strategy by targeting areas which contribute to improved business performance and innovation
Work collaboratively with clients to develop and execute solution strategies that support organizational direction
Architect ServiceNow solutions to support best practice processes needed to deliver business requirements
Configure and develop solutions using ServiceNow including quick prototype and demonstrations
Organize and present ServiceNow related findings in meetings with clients
Deliver advisory services centered on ServiceNow configuration optimization for performance and capability
Manage engagements and ensure continuity for customer from pre-sales to delivery
Identify additional business opportunities resulting from ServiceNow and other engagements
Actively develop ServiceNow best practices, POV, concept of operations & publish white papers
REQUIREMENTS:
Overall 10 years general IT services experiences with last 3-5 years specialized in ServiceNow
Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices
Excellent consulting skills - Requirements gathering and problem solving methods, Communication and presentation skills and Client management
Detailed knowledge and experience of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.
Integration of ServiceNow with other applications & toolsets
Java Scripting knowledge and hands on experience
Create and modify workflows
Proven experience including full development lifecycle (requirements, design, build, test, deploy, support) and IT service delivery management experience
Team leading and/or management, including team planning, prioritizing & goal setting
SNOW certification
Thanks:
Mahesh G | Sr. Technical Recruiter|
14175 Sullyfield Circle, Suite # 400, Chantilly, VA 20151
Phone: 703-880-4184 | Fax: 703-263-2113
Email: gmahesh (at) usmsystems.com || http://usmsystems.com/
Ranked No. 7 in the Washington DC area - Washington Business Journal,2011
Smart CEO Award Winner By SMART CEO Magazine, Baltimore, U.S.A¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
Inc5000 Recognized Fastest growing private company in U.S.A
Office Locations: Washington D.C| Atlanta | Boston | Denver | Hyderabad, India
If you are interested in above position, please share your updated resume to tahermat)usmsystems(dot)com or can directly call me on 703-349-4237.