Job Description: ServiceNow Developer (CSM/DevOps)

Experience: 6+ years
Location: Singapore, Onsite
Employment Type: Contract

Role Summary

We are looking for a strong ServiceNow Developer with hands-on experience in CSM and DevOps to design, build, and enhance solutions on the platform. The ideal candidate will bring solid development experience across CSM, DevOps, and ITSM, and will be comfortable working onsite inSingapore on a contract basis. This is a hands-on build and support role focused on delivering robust, maintainable ServiceNow applications with a strong emphasis on DevOps practices and continuous improvement.

Key Responsibilities

• Design, develop, and configure solutions across CSM, DevOps, and ITSM modules.

• Build and enhance workflows, forms, business rules, script includes, and UI components.

• Support and drive CI/CD pipeline integration, automation, and deployment processes onthe ServiceNow platform.

• Translate functional requirements into technical designs and working solutions.

• Write clean, maintainable, and well-documented code following ServiceNow scriptingbest practices.

• Perform unit testing and support QA through defect resolution.

• Participate in code reviews and ensure adherence to platform development standards.

• Collaborate with architects, business analysts, DevOps teams, and other developers to deliver requirements on schedule.

• Support ongoing enhancements, upgrades, and platform maintenance activities.

• Assist with performance optimization and troubleshooting in production environments.

Skills & Experience

• 6+years of total ServiceNow experience, with strong hands-on development skills.

• Strong hands-on expertise in CSM module development and customisation.

• Solid experience with ServiceNow DevOps, including CI/CD pipeline design and implementation.

• Strong development experience in ITSM.

• Proficiency in JavaScript, Glide APIs, business rules, client scripts, and UI policies.

• Experience with ServiceNow integrations (REST/SOAP, Integration Hub) and third-party CI/CD tools.

• Good understanding of ServiceNow data model, ACLs, and platform architecture fundamentals.

• Strong debugging and problem-solving skills.

• Comfortable working onsite with the customer team in Singapore.

Certifications

• ServiceNowCertified System Administrator (CSA), mandatory.

• ServiceNowCertified Application Developer (CAD), an advantage.

• ServiceNowCIS CSM, an advantage.

Preferred Attributes

• Strong attention to detail and code quality.

• Proactive communicator, comfortable working directly with onsite stakeholders.

• Passion for DevOps practices and automation.

• Willingness to pick up new ServiceNow modules and capabilities as needed.

. Reliable and delivery-focused under contract timelines