Service Now Developer
Role Overview
We are seeking a highly skilled ServiceNow Specialist tooversee, design, and optimize our ServiceNow platform. In this role, you willbe the go-to expert for our ServiceNow suite of products, responsiblefor aligning the platform's capabilities with our strategic business goals.
The ideal candidate possesses deep technical expertise acrossmultiple ServiceNow modules and a proven track record of delivering scalable,enterprise-level workflows.
Key Responsibilities
- Platform Architecture & Design: Design the Org's Architecture and lead implementation, configuration, and customization of the ServiceNow suite of products ensuring alignment with industry best practices.
- Module Implementation: Deploy and optimize key ServiceNow workflows across various domains, including but not limited to:
- App Engine Enterprise: Design and develop custom workflows, Flow Designers, Business Rules, Client Scripts, and UI Policies to streamline business processes.
- IT Service Management (ITSM): Incident, Problem, Change, and Request Management.
- HR Service Delivery (HRSD), Customer Service Management (CSM) & Now Assist.
- Platform Governance: Oversee platform upgrades, clone-backs, patch applications, and maintain instance health and performance metrics.
- Collaboration & Support: Work closely with cross-functional teams and stakeholders to gather requirements, translate them into technical specifications, and provide tier-3 platform support.
Requirements
• 3+ yearsof experience as a ServiceNow Developer, Administrator, or Consultant.
• Experience managing full-lifecycle ServiceNow deployments andupgrades.
• Deep,hands-on expertise across the ServiceNow product suite.
•Proficiency in JavaScript, Glide API, HTML/CSS, and ServiceNow scripting.
• Experience with ServiceNow database structures and CMDB configuration.
• Strongunderstanding of ITIL frameworks and processes.
• Excellentanalytical and problem-solving skills.
• Ability to translate complex business requirements into technicalworkflows.