Service Operation Support Technician-Contract

About the Role

We are looking for a hands-on and customer-focused Service Repair & Customer Support Technician to support our service center operations. The incumbent will be responsible for repair services, customer counter support, product inspection, return validation, and on-site service assistance for monitors, PCs, robotic vacuum cleaners, and B2B Information Display Signage products.

Key Responsibilities :-
Walk-In Repair Services

• Manage walk-in repair services for monitors, PCs, and robotic vacuum cleaners, including customer registration, product inspection, troubleshooting, and repair execution.
• Accurately document and track repair cases within the service management system.

Customer Counter Support

• Provide front-line customer support by handling product enquiries, troubleshooting, and usage guidance.
• Process repair requests, service transactions, and customer collections of repaired products.
• Handle payment collection and maintain accurate transaction records.

Pixel Repair (B2B Information Display Signage)

• Perform pixel inspection and repair for B2B Information Display (ID) Signage products.
• Conduct quality checks and maintain accurate service records to ensure compliance with company standards.

Return Validation & Product Grading

• Conduct return validation, condition assessment, and grading of PCs, monitors, and robotic vacuum cleaners in accordance with company guidelines.
• Record inspection results and support inventory disposition activities.

On-Site Service Support

• Support field engineers and technicians as part of a two-man team for on-site service operations.
• Assist with product repair, maintenance, replacement, and equipment transportation at customer sites.

Miscellaneous Support

• Provide assistance to the team or department on an ad-hoc basis, completing tasks and projects as assigned or necessary.

Requirements

• Nitec, Higher Nitec, Diploma, or equivalent qualification in Electronics, Electrical Engineering, IT, or related fields.
• Customer service-oriented with good communication skills.
• Hands-on, responsible, and able to work independently as well as in a team.
• Proficient in Microsoft Office applications and service management systems is an advantage.
• Fresh graduates are welcome to apply. Relevant repair or service center experience will be an added advantage.