Service Operations Assistant

Position Overview
The Service Operations Assistant supports front-end store operations by ensuring efficient checkout processes, strong customer service, and compliance with company standards. This role assists in supervising front-end associates, maintaining service flow, and creating a positive, seamless shopping experience.

• Support daily front-end operations including registers, self-checkout, and service desk
• Monitor customer lines and adjust staffing to ensure efficient service flow
• Maintain clean, organized checkout areas and service stations
• Assist with cash handling, tills, and register accuracy

• Deliver friendly, responsive, and professional customer service
• Assist with transactions, returns, exchanges, and general inquiries
• Resolve customer concerns quickly and escalate when necessary
• Promote loyalty programs, services, and store initiatives

• Assist in supervising cashiers, courtesy clerks, and front-end associates
• Help train and onboard new employees
• Delegate tasks and ensure completion of daily front-end responsibilities
• Provide coaching and support to improve service and efficiency

• Ensure adherence to company policies and cash handling procedures
• Support loss prevention by monitoring front-end activity
• Ensure pricing accuracy and proper item scanning
• Follow all safety and operational standards

• Assist with break scheduling and shift coverage
• Support scheduling and labor needs as directed
• Partner with store leadership on front-end execution
• Step in to lead in absence of the Service Operations Manager when needed

• Previous cashier or front-end experience preferred
• Strong customer service and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership potential with strong communication skills
• Basic math and cash handling knowledge

• Continuous standing, walking, and frequent customer interaction
• Fast-paced retail environment with multitasking demands
• Flexible schedule including evenings, weekends, and holidays

• Customer wait times and checkout efficiency
• Customer satisfaction and service quality
• Accuracy in cash handling and transactions
• Front-end team productivity and engagement
• Compliance with company policies and procedures