Service Operations Assistant

Position Overview
The Service Operations Assistant supports front-end store operations by ensuring efficient checkout processes, excellent customer service, and adherence to company standards. This role assists in supervising front-end associates, maintaining service flow, and creating a positive shopping experience for all customers.

Key Responsibilities Front-End Operations

• Support daily front-end operations including registers, self-checkout, and service desk
• Ensure efficient customer flow by monitoring lines and opening/closing registers as needed
• Maintain clean, organized checkout areas and service stations
• Assist with cash handling procedures, tills, and register accuracy

Customer Service

• Deliver exceptional, friendly, and professional customer service
• Resolve customer concerns and escalate when necessary
• Assist customers with transactions, returns, exchanges, and service inquiries
• Promote store programs, loyalty initiatives, and services

Team Support & Leadership

• Assist in supervising cashiers, courtesy clerks, and front-end associates
• Help train and onboard new employees
• Delegate tasks and ensure completion of assigned duties
• Provide coaching and feedback to improve service quality and efficiency

Compliance & Accuracy

• Ensure adherence to company policies, cash handling procedures, and security guidelines
• Support loss prevention efforts by monitoring front-end activity
• Ensure pricing accuracy and proper scanning of all items
• Follow all safety and operational standards

Operational Support

• Coordinate breaks and shift coverage for front-end associates
• Assist in scheduling as directed by leadership
• Support store-wide initiatives and cross-department activities as needed
• Step into leadership role in absence of Service Operations Manager when required

Qualifications

• Previous cashier or front-end experience preferred
• Strong customer service and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership potential with good communication skills
• Basic math and cash handling knowledge

Working Conditions

• Continuous standing, walking, and customer interaction
• Flexible schedule including evenings, weekends, and holidays
• Fast-paced retail environment with frequent multitasking

Success Measures

• Checkout speed and customer wait time
• Customer satisfaction and service quality
• Accuracy in cash handling and transactions
• Front-end team productivity and engagement
• Compliance with company policies and procedures