Service Operations Coordinator

Seeking a Service Operations Coordinator that supports the Service Department through administration, coordination, reporting, customer portal management, and department initiatives. This role serves as a central resource for maintaining visibility of department activities, supporting customer onboarding, managing portal compliance requirements, assisting with service agreement administration, coordinating department events and communications, and providing administrative support to Service leadership.
Responsibilities Include but are not limited to:

Manage and coordinate customer onboarding processes.
Maintain oversight of customer, vendor, compliance and regulatory portals, including providing internal reporting and escalation of metrics.
Track and publish service department performance metrics and customer-required reporting.
Prepare reports, presentations, and supporting materials for monthly sales meetings, quarterly business reviews, leadership meetings, and other department functions.
Provide administrative backup and support for service agreement administration and renewal tracking processes.
Monitor agreement renewal status and assist with follow-up on delayed or outstanding items in conjunction with the Agreements Specialist
Pre-Lien processing
Prepare, edit, and format customer-facing and internal documents to ensure a professional and consistent appearance.
Coordinate department functions, meetings, team-building activities, and special events, including facility coordination, food orders, setup logistics, and communication.
Coordinate department merchandise ordering, inventory tracking, and distribution.
Maintain department trackers, reports, databases, and shared documentation.

Qualifications:

High School Diploma required; Associates Degree preferred.
Minimum 3 years administrative coordination, service support, customer service, dispatch, operations support, or related experience preferred.
Proficient with Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams.