Service Operations Executive

What the role is

At #TeamCPF,you're not just joining a team; you are embracing a culture of excellence,collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.

As the championof the nation's retirement needs, we pride ourselves in providing disability-friendly services to our members. This commitment extends to our workplace, where we see ourselves as a team of committed professionals from different backgrounds, reflecting the diversity in our membership and contributing different perspectives and transformative ideas to deliver outstanding services.

We thrive onsharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributesto our collective success.

Collaborationis our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace newchallenges head-on. Your agility, readiness to challenge conventions, embraceof data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core ofeverything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and acommitment to those we serve.

Join us at#TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

You will facilitate daily business operations, processing applications and delivering excellent service to members in accordance with established scheme policies andregulations.

In this role, you will:

• Process applications,exemptions, adjustments, terminations, and reinstatements within established service level agreements.
• Handle member enquiries through multiple channels including telephone support, providing accurate information and guidance on scheme procedures.
• Liaise with external partners including financial institutions, agencies, and other relevant stakeholders to facilitate application processing.
• Perform administrative duties including housekeeping of listings, statistics collation, and ensuring proper document archival.
• Monitor processes and procedures to ensure they perform according to requirements.
• Flag inconsistent or abnormal results to supervisors and provide support when required.
• Support ad-hoc projects aimed at improving existing procedures and processes, including participating in user acceptance testing for new workflows and systems

What we arelooking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Customer-focused in handling member enquiries.
• Communicates effectively across different audiences and channels.
• Works independently and manages priorities effectively.
• Adaptable and resourceful in handling different tasks and challenges.
• Detail-oriented with the ability to process applications accurately within tight deadlines.
• Collaborative approach to working with internal teams and external partners.
• Willing to learn and handle system workflows.
• Proficient in Microsoft Office tools; codingability in Python and Robotic Process Automation (RPA) would be advantageous

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract.