Service Operations Leader
Summary
Lead a team of service managers and technicians across multiple dealerships, improving processes, training staff, and ensuring efficient repairs and customer satisfaction.
Ready to take your service career beyond the service counter?
Join Selking International in a unique leadership role where you'll work directly with company leadership, assist multiple dealerships, and help shape the future of our service operations. If you're someone who takes ownership, thrives in a fast-paced environment, and wants to make a measurable impact across an organization, we'd like to talk with you.
What You'll Do
- Improve service department processes and customer satisfaction.
- Assist with training, mentoring, and implementing best practices throughout the company.
- Work closely with Service Managers, technicians, and customers to ensure repairs are completed efficiently.
- Support special projects and operational initiatives directed by the Service Director.
- Support International dealership operational standards and compliance initiatives.
- Provide vacation and staffing relief for Service Advisors and Service Managers.
- Travel to dealership locations as business needs require (day trips are typical).
What We're Looking For
- Leadership or Service Manager experience is a plus.
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- Ability to prioritize work in a fast-paced environment.
- Positive attitude with a willingness to help wherever needed.
- Strong computer skills and attention to detail.
- Mechanical knowledge of medium-duty and heavy-duty trucks is preferred.
- Ability to build relationships with customers, technicians, and coworkers.
- Self-motivated with a high level of professionalism and accountability.
- Willingness to travel between Selking International locations.
What Makes You Successful
You're someone who:
- Leads by example.
- Enjoys solving problems.
- Stays calm under pressure.
- Takes initiative without waiting to be asked.
- Values teamwork, professionalism, and continuous improvement.
- Understands that great customer service drives long-term success.
What We Offer
- Competitive pay based on experience.
- Medical, dental, and vision insurance.
- Health Savings Account (HSA).
- 401(k) with company match
- Competitive Paid Time Off.
- Ongoing training and professional development.
- Opportunity to work with leadership across 11 dealership locations.
- A career path with a growing organization that invests in its people.
- Small-company culture with the resources and opportunities of a larger organization.
Job Type: Full-Time
Schedule: First Shift
Location: Fort Wayne, Indiana, with travel to other Selking International dealership locations throughout Indiana, Ohio, and Michigan.