Service Operations Specialist

For our Client from the pharma sector, we are currently looking for:

💻 Service Improvement Specialist – Server Platform Operations

📍 Location: Warsaw, Poland

🏢 Work model: Hybrid — on-site presence at the Warsaw hub required every Wednesday

📅 Start date: To be agreed

CONSULTANT MUST BE ABLE TO ATTEND THE WARSAW HUB EVERY WEDNESDAY

Recruitment language: English

Recruitment process: 2 steps

Role overview:

We are looking for an experienced Service Improvement Specialist to drive operational excellence, service quality, governance, and continuous improvement across a Server Platform organization spanning both Windows and Linux teams. This is a role that sits at the intersection of operations, architecture, and management — acting as the bridge that turns incidents, problems, changes, audits, and knowledge management activities into measurable business value.

• Experience in infrastructure/server operations, IT service management, or a similar enterprise IT environment
• Strong background in ITIL practices, Problem Management, and Root Cause Analysis
• Experience with ServiceNow, CMDB, and Azure DevOps or similar backlog/workflow tools
• Experience coordinating incident follow-up, audit readiness, or governance activities
• Strong documentation, analytical, and stakeholder communication skills
• Comfortable working with both technical specialists and management stakeholders