Service Operations Coordinator - Germany

Servus und herzlich willkommen bei uns hier in Sungrow! We are thrilled to introduce a role that sits right at the heart of our service operations - keeping things moving, customers informed, and repairs running like clockwork. As our Service Operations Coordinator,you will be the backbone of our after-sales service flow in Germany. Curious what this is all about? Let's dive right in:

• Review, process, and verify invoices related to logistics, warehousing, procurement, warranty repair services, and other operational services, and submit them to our financial system to ensure accurate and timely payment processing.
• Analyze and maintain invoice-related data, including data tracking, statistics, reporting, and reconciliation, to provide clear and reliable insights into payment and operational activities.
• Coordinate paid repair services end-to-end, from preparing quotations and initiating service requests to tracking progress and ensuring timely completion.
• Act as the key communication bridge between customers, Hotline Engineers, repair centers, warehouse teams, logistics providers, and third-party repair partners throughout the entire service journey.
• Coordinate transportation arrangements with third-party repair service providers, including pickup and delivery schedules, shipment tracking, and ensuring all required shipping documentation is complete and accurate.
• Keep all relevant parties aligned and ensure customers receive timely updates throughout the repair and logistics process, making sure that no service case falls through the cracks.
• Support the team with operational reporting, data tracking, analysis, and process documentation to improve transparency, efficiency, and process quality.
• Identify opportunities to improve and automate operational processes using tools such as Python and Selenium, helping the team work more efficiently and reduce manual effort.

All right, all right - that was quite the journey, wasn't it? Now, in order to fit into this role and thrive here for a long time, your ideal background should look a lot like this:

• You bring solid experience in after-sales service, service operations, logistics coordination, or a comparable customer-facing operations role.
• You are comfortable managing end-to-end processes independently - from documentation and quotation to shipment tracking and stakeholder updates.
• You have hands-on experience with RMA processes, return management, or repair coordination workflows.
• You are a natural communicator who can confidently liaise with customers, repair partners, logistics providers, and internal stakeholders.
• You are detail-oriented and organised, able to handle multiple open cases simultaneously without losing track of deadlines or documentation.
• German and English proficiency at C1 level is required, given the daily customer communication in the German market; additional European languages are a plus.
• Proficiency in MS Office and familiarity with ticketing or CRM systems is expected; experience with SAP or similar ERP tools is a bonus.
• Basic knowledge of process automation, scripting, or data analysis tools (e.g. Python, Power Automate, Selenium) is considered a strong plus.

Join our Service Operations team - a department that directly shapes the customer experience at Sungrow. Every return managed efficiently, every repair coordinated on time, and every customer kept informed is a direct contribution to our reputation as a reliable and customer-first greentech company.
At our Munich headquarters, you will work in a dynamic, multinational environment where your organisational skills and communication strengths truly make a difference. Here is what else awaits you:

• Mobility package: Job-Rad and e-bike options - powered by solar, of course!
• Performance-based bonus tied to smart, agreed KPIs.
• A vibrant, multicultural team with European and international exchange.
• Opportunities to grow your knowledge of solar inverters, energy storage, and EV charging solutions.
• Training at our Munich HQ and the possibility to visit our R&D facilities in China.