Service Owner, Network Security (Zscaler & Palo Alto GlobalProtect)

About the role

The Network Service Owner is responsible for operating their responsible service (Zscaler and Palo Alto GlobalProtect) across the lifecycle. They support the Service Managers to define and maintain strategy and roadmap for the service and leverage Managed Services partners to operate the services.

What you’ll be doing

Service Management

• Provide holistic service management for the respective network services (Zscaler and Palo Alto GlobalProtect)
• Support Service Manager on all milestones of service’s lifecycle journey from initial design all the way through decommissioning
• Ensure network performance, availability, and scalability
• Level 3 support tasks related to Incident, Request, Change, Problem, Risk, and Supplier Management
• Ensure escalations are followed in a timely manner

Network Infrastructure Management

• Maintain hardware and software at a good operational level (coordinate firmware patching and hardware replacements)
• Oversee the maintenance of the network infrastructure

Network Security

• Implement Adecco Group security guidelines, especially running periodical security reviews of assigned services

Project Management

• Support service manager to define and govern project portfolio around the service
• Support key projects “hands-on”, guiding Project Managers and external dedicated project resources

Documentation and Reporting

• Maintain network documentation, KB articles, and diagrams for assigned service
• Supervise and guide Managed Services partners, review their performance and driving potential Service Improvement Plans

Financial Management

• Support budgeting and invoice validation

About you

• 4+ years in Network Service Management / Network Engineer role.
• Experience of working with internationally based customers and service providers.
• Proficiency in network protocols (e.g., TCP/IP, BGP, OSPF).
• Understanding of the processes and practices of Customer Support and Service Level Management (ITIL).
• Able to communicate in fluent English.
• Significant experience in managing escalated incidents through resolution.
• Abilities to convince and persuade outside of direct reporting line.
• University degree preferably in a technical subject or any comparable education.
• CCNA or equivalent level of knowledge.
• CCNP or other equivalent vendor certifications are preferred.
• Certification in ITIL Foundation level or above would be a plus.
• Strong team player.
• Ability to build proactive, co-operative working relationships with customers (business colleagues), peers and key stakeholders based on respect and teamwork.
• Experience with and sensitivity for different cultures.
• Ability to act under strong pressure and to manage efficiently crisis situations.
• Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense.
• Travel Requirement: Occasional (up to 20%).

Why choose us?

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 27-10-2026