Service Performance Specialist

Who We Are:

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.

We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority.

Look Forward. Adapt Often. Lead Always.

General Purpose:

The Service Performance Specialist is responsible for assisting with training and development needs in order for the Service Department to serve customers more efficiently. The Service Performance Specialist reports to the Service Operations Manager.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Service Manager Development & Coaching

• Coach and develop Service Managers on effective technician leadership, communication, accountability, and performance management.
• Coach Service Manager on Service Technician recruiting and hiring best practices.
• Partner with Service Managers to identify technician performance opportunities and develop appropriate coaching and development plans.
• Help Service Managers establish consistent expectations for technician productivity, efficiency, quality, safety, customer service, and work habits.
• Follow up with Service Managers on agreed-upon actions and progress to ensure accountability and sustained improvement.
• Identify Service Managers who need additional leadership development and recommend appropriate resources, training, or support.

Technician Performance & Development Support

• Ensure consistent processes and procedures are being followed and identify opportunities for improvement to ensure technician efficiency to provide best-in-class service to our customers.
• Identify, communicate, and execute continuous process improvements in Service Departments to ensure internal and external customer satisfaction.
• Serve as subject matter expert on service processes, procedures, and expectations.
• Partner with Service Managers to review technician performance metrics and identify trends, barriers, and development opportunities.
• Help Service Managers translate performance data into meaningful coaching conversations and actionable improvement plans.
• Assist Service Managers in identifying technician strengths, skill gaps, training needs, and opportunities for career development.
• Provide guidance on developing technicians at different skill levels and creating individualized development plans.

Operational Performance

• Review service department performance with the Service Manager and identify opportunities to improve technician productivity, labor performance, WIP, workflow, and customer service.
• Help Service Managers understand the "why" behind key performance metrics and use them to lead their teams.
• Coach Service Managers on establishing daily, weekly, and monthly performance routines with their technicians.
• Help Service Managers create action plans when performance falls below expectations and provide follow-up coaching on execution.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

Supervisory duties:

• None.