Service Porter
Position Summary
Whiteface Ford is seeking a dependable and motivated Service Porter to support daily service department operations. This position plays a vital role in maintaining workflow efficiency, supporting Service Advisors, and ensuring a professional and organized service drive experience for customers.
The Service Porter position is designed as an entry-level role with a defined growth path into Service Advising for individuals who demonstrate reliability, initiative, and a strong understanding of dealership service processes.
Key Responsibilities
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Assist with running customer and dealership vehicles through the car wash
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Assist Service Advisors with shuffling, staging, and organizing vehicles throughout the service lot
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Locate vehicles and bring them to the service drive for:
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Customer pickup or drop-off
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Advisor review
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Technician needs
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Detailing, washing, or delivery
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Perform various tasks in support of Service Advisors and overall service department workflow
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Properly tag vehicles using hang tags and dealership identification methods
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Install protective items on vehicles, including:
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Floorboard covers
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Seat covers
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Steering wheel covers
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Maintain a clean, orderly, and professional service drive and lot environment
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Follow all dealership safety procedures and operational standards
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Perform other related duties as assigned to support efficient service department operations
Qualifications & Requirements
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Must be at least 18 years of age
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Valid driver’s license required with an acceptable driving record
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Ability to lift up to 50 pounds
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Clean-cut, professional appearance
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Ability to follow directions and work efficiently in a fast-paced environment
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Strong attention to detail and sense of responsibility
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Willingness to learn dealership systems, processes, and service workflows
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Positive attitude and team-oriented mindset
Driving Requirements
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Employees 18 years of age or older may operate vehicles on dealership premises only
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Employees 21 years of age or older, with a clean driving record, may be assigned tasks requiring driving vehicles off dealership premises, as business needs require
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All driving assignments are subject to dealership policies and insurance requirements
Attire & Appearance Standards
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Jeans with a company-issued polo shirt
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Clean, professional, and well-groomed appearance required at all times
Growth & Advancement Opportunity
This position is intended to serve as a developmental role within the service department. As the Service Porter becomes familiar with dealership processes, repair order flow, customer interaction, and service operations, there may be opportunities for advancement into a Service Advisor position, based on performance, reliability, and demonstrated aptitude.
Work Environment
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Combination of indoor and outdoor work in varying weather conditions
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Fast-paced automotive service department
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Frequent interaction with Service Advisors, Technicians, and Management