Service & Process Designer (Business Process reengineering)
Summary
Senior Service & Process Designer leading business process reengineering, service design, and CX transformation for large-scale digital modernization programs, collaborating with stakeholders, product teams, and technical architects.
Position Summary The Senior Service & Process Designer is responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders, product teams, technical architects, and implementation teams to redesign business processes, optimize service delivery, and develop customer-centered solutions that improve operational efficiency and user expe…