Service Project Specialist
Summary
Coordinates and supports project activities for a strategic service initiative in Napier, ensuring on-time and on-budget delivery while analyzing project performance and managing invoicing requests using SAP, Power BI, and AI tools.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Business Process Manager__
Your Role and Responsibilities
Work Model: Onsite
Help run what runs the world by supporting the Business Process Manager, Business Process Owners, and Installed Base Managers in managing and executing global project activities while ensuring on-time and on-budget delivery.
Your key responsibilities include:
- Conduct performance analysis comparing planned versus actual project outcomes and gather Installed Base data from factories and local service units globally
- Analyze collected data and prepare uploads to ABB's ServIS Installed Base Management application, while automating conversion of Work Reports and Service Contracts into Salesforce
- Monitor Installed Base data quality using PowerBI dashboards and analyze data flow between systems to improve sales and service strategies
Our Team Dynamics
You will join a dynamic, collaborative international team working with Service Managers, Business Process Owners, and Installed Base Managers across global locations. We foster a culture of supportiveness and continuous learning, where your contributions have meaningful impact. Our team values strong communication, problem-solving, and the unique perspectives each individual brings to collective success.
Qualifications for the Role
- Bachelor's degree in technical field with specialization in Data Analysis and Research
- Knowledge of ServIS and Salesforce platforms with solid PowerBI experience
- Strong data analysis capabilities and proficiency in Microsoft Office Suite, particularly Excel
- VBA programming language knowledge
- Understanding of the Critical Power business domain
- Fluent English (written and spoken)
More About Us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams deliver advanced solutions that support rapid growth, energy transition, and sustainability objectives. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, safety devices, and advanced UPS solutions for data center companies. ABB Ability Energy Manager is our scalable platform that helps organizations save energy and reduce CO2 emissions. We are committed to supporting customers in achieving their sustainability objectives while maintaining the highest standards of reliability and performance#ABBCareers #RunwithABB #Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit to learn more about the impact of our solutions across the globe.