Service Quality Lead

Job Title

Job Description

We are proud to present that as of April 1, 2026, Bastian Solutions, Vanderlande’s warehousing business, and viastore are unified under one brand: Toyota Automated Logistics. During this transition phase, parts of our recruitment may still run via legacy systems.

At a glance

Based in Veghel, part of our Solution Performance Department (Service Excellence), you play a key role in advancing how our solutions perform throughout their lifecycle. As Service Quality Lead, you take ownership of quality performance across the service value chain. You combine hands-on problem solving with a strong focus on prevention and structural improvement.

In this role, you directly contribute to strengthening our Life-cycle Services proposition, shaping both customer experience and operational excellence on a global scale.

Your impact:

Act as the trusted expert and central point of contact for service quality and critical issues
Lead cross-functional efforts to resolve high-impact quality, safety, and performance challenges
Drive thorough root cause analysis and ensure effective, sustainable corrective and preventive actions
Monitor installed base performance and translate insights into targeted improvement initiatives
Strengthen first-time-right execution through data-driven decision-making
Convert recurring issues into standardized solutions and structural improvements
Ensure consistent and timely communication of technical updates and customer information
Represent the customer perspective in escalations and decision-making forums
Provide clear, fact-based reporting to support management and quality governance
Contribute to the further development of quality processes, standardization, and continuous improvement

Your Profile

You bring both expertise and the ambition to make a lasting impact:

Bachelor’s or Master’s degree in Engineering, Quality, or a related field
8+ years of experience in service, quality, or operations within complex technical environments
Strong track record in cross-functional collaboration and stakeholder management
Experienced in structured problem-solving methodologies (e.g. 8D, A3, RCA)
Analytical and pragmatic—able to translate data into clear actions and decisions
Confident communicator who builds alignment across functions and regions
Customer-focused, resilient, and composed in high-pressure situations
Driven to advance quality maturity, prevention, and continuous improvement

What you can look forward to?

This position offers a competitive salary range of €5600 to 7000 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary you’ll receive the following secondary benefits:

40 vacation days (20 statutory days and a flexible budget worth 20 days).
A hybrid workplace (40% working from home and 60% in the office).
A Health & Wellbeing budget worth €300,- per calendar year.
Commuting allowance, including full reimbursement of travel by public transport.
Collective pension scheme and discount on additional health insurance.
On-site company health centres with a gym, physiotherapists and occupational therapists..
And a great company restaurant and coffee bar with barista.

Ready to join Toyota Automated Logistics?

We look forward to hearing from you.
No cover letter is required—simply submit your CV and relevant qualifications.

Your contact for questions
Recruiter: Juliëtte van Kraaij
E-mail: juliette.van.kraaij@eu.toyota-al.com

Who we are?

At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande’s warehousing business under one unified brand.

Together, we develop scalable automation systems, intelligent software, and end-to-end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

Diversity & Inclusion
At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.

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