Service Quality Management Analyst

hackajob is collaborating with Capital One to connect them with exceptional professionals for this role. Job Description About this role As a Service Quality Management Analyst you will be responsible for being a key driver in our SLO Modernisation agenda, establishing and governing new Service Level Objectives. You’ll also produce associated Service Quality Reporting to drive action and manage our Tech Service and Vendor Catalogues. You will manage relationships both internally and externally …