Service Relationship Manager-Small Business Enterprise-Sales

Service Relationship Manager - Small Business Enterprise-Sales

Roles and Responsibilities

Ensuring customer’s closure request is processed timely
Coordinate with relevant team to ensure correct resolution
Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support
Execute best practices to ensure reduction in complaints and errors
Display ownership in handling service requests of customers with accurate resolution
Update MIS/Reports accurately with details required
Contribute towards improvement in TAT and NPS
Take ownership in additional activities to drive team performance

See also