Service Representative - Class A CDL Driver

SUMMARY: All Tri-Eagle Sales employees are expected to live and lead the Tri-Eagle Sales FISH philosophy and company values with a focus on customer service excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

PRODUCT HANDLING

• Use proper product handling techniques to ensure products are not damaged while handling
• Fill shelves and displays as required making sure to properly face product
• Maintain a clean and orderly backroom / back stock area at each retail location
• Merchandises account as required including building of displays and proper POS placement
• Ensure all product rotation practices are followed to ensure the oldest products are selected first
• Adheres to all quality control standards of Anheuser-Busch and Tri-Eagle Sales in accordance with the "Old Beer Policies" set forth by management.
• Collects empty kegs and completes swaps for damaged or close coded product
• Works to resolve customer issues to prevent order refusals and communicates these issues with the appropriate sales rep and Service Supervisor.

ACCURACY

• Ensures all orders are delivered to the correct customer
• Accurately completes all transaction related processes including proper handheld entries, customer signature, collection of funds and leaving accurate copies of all final invoices
• Ensure accurate end of day route settlement to include inventory settlement and accurate deposit records

SPEED & EFFICIENCY

• Utilize time management and follow all company policies and procedures to ensure orders are delivered in a timely manner
• Ensure customer time windows are met

SAFETY

• Complete pre-trip daily to ensure all equipment has no defects and is deemed safe for operation
• Promptly inform the Service Supervisor of any issue that may require attention or action including safety risks, security problems, personnel issues, etc.
• Work safely and adhere to company safety policies and procedures

APPEARANCE

• Maintain a clean work environment and ensure the overall cleanliness of truck, trailer and all assigned equipment
• Maintain a professional appearance through the use of proper grooming and by wearing clean assigned uniform clothing