Service Representative I (Call Center) (Onsite)

POSITION PURPOSE

Responsible for assisting all members effectively and professionally through a variety of electronic tools. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing and providing excellent member service.

QUALIFICATIONS

Education/Certification:

• High school diploma or equivalent.

Experience Required:

• 1 year of customer service experience is required.
• Phone customer service is preferred.
• Financial institution experience is preferred.

Knowledge/Skills/Abilities:

• Excellent communication and public relations skills.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment.
• Solid math abilities.