Service Sales Specialist
Job Summary
Our Services business is critical to our customers’ operational success—and you will play a key role in driving that success.
We are seeking a dynamic and customer-focused Service Sales Specialist to join the Tetra Pak Services Sales Team. In this role, you will be responsible for managing and growing sales of new Plate Heat Exchangers, Plate Heat Exchanger spare parts and services, and the Plant Components spare parts portfolio.
As the primary point of contact, you will partner with customers across the Food & Beverage industry to understand their operational needs, resolve challenges, and deliver tailored solutions that enable mutual growth. You will identify new business opportunities within both existing and prospective accounts and expand our Services portfolio presence.
The position is based in Melbourne, Australia.
You will be travelling up to 50% of your time to our customer sites.
Tetra Pak is not sponsoring work visas or relocation for this position.
What you will do
As a Service Sales Specialist, you will:
- Translate global and regional strategies into actionable market plans, including forecasting and three-year planning
- Develop a deep understanding of customer purchasing drivers from a services perspective
- Create, implement, and follow up on sales and business strategies for assigned Portfolio
- Proactively assess and analyse customer needs to identify growth opportunities
- Lead opportunity management, including cross-selling and up-selling, using value-based selling approaches Negotiate and close deals while driving profitable service contract growth
- Contribute to and execute sales plans for key accounts
- Collaborate with internal stakeholders to develop and deliver service business plans
- Monitor customer satisfaction, service performance, and profitability
- Drive quality planning initiatives and track performance against agreed targets
We believe you have
- A strong blend of commercial acumen, technical understanding, and customer focus
- Minimum 5 years of experience in sales, business development, account management, or a customer-facing role
- Self-drive with the ability to work autonomously and deliver results
- Strong “hunter” mindset with a proven ability to identify and convert new opportunities
- Excellent consultative selling and communication skills
- Demonstrated success in building long-term customer relationships and closing deals
- Quick learning skills with strong presentation and influencing skill
- Preferably experience with Plate Heat exchangers or Plant components technical or sales