Parks Automotive Group

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Service Shop Foreman (60107)

Open 23d

Job Responsibilities:

  • Recruits hire and motivate qualified service technicians.
  • Assists technicians in developing their skills.
  • Understands and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Ensures that all department employees receive appropriate manufacturer training.
  • Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
  • Ensures that all repairs are assigned to technicians equally and fairly.
  • Provides technical support for technicians when necessary.
  • Executes the service SOP (Standard Operating Procedures) at all times.
  • Dispatches repair orders in AutoPoint and monitors technician recommendation guidelines.
  • Trains, executes and holds all staff accountable for AutoPoint execution.
  • Ensures repairs are charged out correctly.
  • Checks progress of each repair order throughout the day.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Road tests vehicles to quality-check work performed.
  • Accounts for all documents; ensures that none are missing and all are processed correctly.
  • Establishes and maintains a customer follow-up program to confirm satisfaction with the service experience.
  • Handles all customer complaints within 24 hours, informing other managers as appropriate.
  • Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Monitors shop conditions, including cleanliness, safety, and the state of shop equipment. Reports problems to the service manager or dealer.
  • Ensures the proper care, storage, and inventory of special tools.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Attends manager's meetings as requested.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Maintains a safe work environment.
  • Maintains professional appearance.
  • Other tasks as assigned.
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