Service Supervisor
Customer Service Supervisor
Job Description
Reports To: Front End Manager
Position Type: hourly
Location: Retail Store
Department: Front End
About the Intermountain Division
Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where
the different strengths and perspectives of each associate are both recognized and valued. Bring your
energy and unique perspective to the Intermountain Division and you will have the opportunity to grow
with us professionally and personally. You will be part of a team that genuinely cares about helping you
succeed. You will work alongside talented colleagues, many of whom build long careers while
progressing through multiple roles and making a difference in our communities.
Albertsons Companies is working to become the favorite food and drug retailer in every market it serves.
The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over
250,000 employees across 34 states and the District of Columbia. The company is publicly traded with
supermarkets across the country that includes Albertsons, Safeway, Vons, Pavilions, Randalls, Tom
Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market
Street and Amigos.
PURPOSE:
As a Customer Service Supervisor, you have a desire to work with our valued customers and provide
first-class customer service. To truly be successful in the position, the individual will be able to handle
multiple customer requests and switch tasks frequently. In this role you are the problem solver who has
the ability to pay close attention to detail. The possibilities are endless if you have a passion for
customer service.
DUTIES & RESPONSIBILITIES:
• Provide high-quality customer service in accordance with our Company’s customer service
standards and policies and procedures.
• May order tobacco, candy and other items for the front end and customer service
• Partner with Front End Manager to write schedule for the customer service booth
• Operate electronic scanning cash register to total customer’s final bill.
• Receive payment for customer purchases.
• Honor appropriate discounts, coupons, etc. for applicable purchases.
• Assist customers with Loyalty Program questions or sign ups.
• Bag items in plastic, reusable, or paper bags.
• Operates machines to sell money order, lotto tickets, and transfer funds by wire.
• May operate computer to provide proper UPS shipping information.
• Process customer returns, sell gift cards & lotto tickets, answer questions & handle other
transactions as needed.
• Speak with customers calmly and professionally in order to address and resolve complaints
regarding sales, dissatisfaction with service or products, and other problems that may arise.
• Counts paper currency, change, credit card receipts and checks and totals against print outs for
accuracy.
• Obtain approval from Check Services when called to a register to handle check declines.
• Answer telephone and page employees over intercom.
• Maintain cleanliness of Customer Service Desk, storage areas, and assist in maintaining
cleanliness of front area of store.
• Replace stock in display areas near customer service area as needed.
• Adhere to uniform and grooming policy as defined within company policy.
Job duties and responsibilities may vary by location and employees may be assigned duties and
responsibilities in addition to those listed above.
GENERAL REQUIREMENTS:
The following describes the general qualifications and physical, sensory, and mental abilities normally
associated with performing the essential functions of this position**:
• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Basic arithmetic skills.
• Ability to use machines for counting money, wire transfer processing & lottery.
• Ability to problem-solve and handle stressful, sometimes complex, situations.
• Excellent customer service skills.
• Ability to understand and follow instructions, and ability to read, retain and comprehend
guidelines, policies and procedures applicable to the position.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently as well as within a large team.
• Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that
knowledge with our customers.
• Ability to provide regular and predictable attendance. (Employees may be scheduled to work
early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis).
• Ability to comply with workplace conduct standards.
PHYSICAL REQUIREMENTS:
Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8-
hour work day.)
• Squat/Kneel: Seldom
• Bend/Stoop: Seldom
• Lift/Carry: Occasional/carry 5-35 lbs.
• Push/Pull: Occasional, push/pull 25-50 lbs.
• Twist/Turn: Occasional
• Grip/Grasp: Frequent
• Reach: Frequent
• Stand/Walk: Continuous
ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US:
Albertsons Safeway has always been a people-oriented business, and thoughtful people practices
remain a core element of our company’s philosophy. As friendly, enthusiastic individuals who enjoy
offering customers an exceptional shopping experience, we provide world-class customer service each
and every day.
We provide a variety of benefits including:
• Great pay
• Flexible schedule
• Training
• Opportunities for career development
• Health and welfare benefits for eligible employees
• Leisure time activity discounts
WORK ENVIRONMENT:
Working conditions consist of a temperature-controlled store environment. Occasional exposure to
outdoor environment with varying temperatures
Job duties and responsibilities may vary by location and employees may be assigned duties and
responsibilities in addition to those listed above.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being
performed by employees assigned to this job classification. They are not intended to be construed as an
exhaustive list of all responsibilities and skills required of personnel so classified.
** The Company is an equal opportunity employer and is committed to compliance with its obligations
under all applicable state and federal laws prohibiting employment discrimination. In keeping with this
commitment, it attempts to reasonably accommodate applicants and employees in accordance with the
requirements of the disability discrimination laws. It also invites individuals with disabilities to participate
in a good faith, interactive process to identify reasonable accommodations that can be made without
imposing an undue hardship