Service Supervisor

Title: Service Supervisor

Industry: Automotive

Job Summary

The Service Supervisor oversees service processes, acting as a liaison between customers and the service department. Responsibilities include greeting customers, addressing concerns, advising on repairs and maintenance, preparing service orders, and keeping customers informed on vehicle status.

Key Responsibilities:

• Delegate and monitor service tasks, ensuring team goals and sales targets are met.
• Handle customer complaints professionally to maintain strong relationships.
• Assist with administrative tasks like invoicing, processing orders, and managing parts inventory.
• Maintain efficient working processes and evaluate department performance.
• Audit work and customer service to ensure high standards.
• Stay updated on industry regulations, tools, and innovations.
• Provide weekly/monthly reports to management and propose strategies to achieve targets.

Qualifications, Skills, and Experience:

• Bachelor's degree in Business, Administration, or a related field.
• Previous automotive service experience preferred.
• Strong industry knowledge and customer service skills.
• Excellent leadership, communication, and problem-solving abilities.
• Ability to work under pressure, meet deadlines, and manage multiple tasks.
• Fluent in English (spoken and written).
• Proficient in MS Office and other digital tools.
• Adhere to company values, vision, and mission.