Service Supervisor

You will train operators, oversee performance, respond to emergencies, and manage the delivery of paratransit service in the Fort Wayne area. You'll conduct on-the-road supervision, deliver training programs, act as the primary point of contact for operational issues, and personally operate accessible vehicles to transport elderly and disabled passengers when needed.

Responsibilities

• Conduct on-the-road supervision, including regular ride-alongs and shadowing, to ensure driver performance meets service and safety standards
• Monitor and assess operator interactions and adherence to safety procedures, offering constructive feedback as necessary
• Develop and deliver training programs for new drivers, including initial, remedial, and refresher content
• Provide hands-on training in best practices, safety protocols, and service standards to align with Via and Citilink's expectations
• Conduct proper post-accident and post-incident procedures including acting as the Designated Employer Representative (DER) for DOT purposes
• Act as the primary point of contact for immediate operational issues, implementing solutions to resolve challenges promptly
• Operate accessible vehicles safely and courteously to transport elderly and disabled passengers, modeling high customer service standards
• Service trips as necessary, especially in the case of stranded riders, breakdowns, or other service disruptions

Requirements

• Possess sound knowledge of the city and an excellent driving record
• Possess previous supervisory or management experience
• Able and excited to train paratransit operators
• Available to be scheduled as per the evolving needs of the role during all service hours and days
• Able to operate a wheelchair-accessible vehicle within standard safety guidelines to ensure public safety
• Must be able to safely push and maneuver more than 400 pounds of weight, such as in assisting passengers in wheelchairs or handling heavy equipment
• Must be comfortable bending down on one knee for extended periods of time to secure wheelchairs and other mobility aids
• Patient, empathetic, and sensitive to the needs of people with disabilities
• Able to deal effectively and courteously with all customers and the public
• Hold a valid driver's license
• Pass a drug screening, motor vehicle check, physical exam, and criminal background check
• At least 25 years old
• Able to apply in person at Via's offices in the Fort Wayne area

Benefits

• Medical, dental, and vision plans
• 401K matching
• Holiday pay
• PTO
• Flexible hours, including evenings and weekends