Service Supervisor
Summary
Service Supervisor at PumpEng (Franklin Electric) in Perth, Australia, leading a workshop team and managing customer relationships to ensure branch profitability in the pump manufacturing and mine dewatering sector. Requires mechanical aptitude, mining/manufacturing background, and leadership experience—not an IT role.
At PumpEng, we don’t just sell pumps and walk away - instead, we think of each customer as one of our partners. That’s what we call The PumpEng Way.
So here, you’ll join a committed and passionate team of people focused more than ever on making sure every day’s a good day at work - for our clients and for you.
So here, you’ll join a committed and passionate team of people focused more than ever on making sure every day’s a good day at work - for our clients and for you.
We’re bringing a different way of doing things in the industry and a new era in dewatering management - and this is your chance to help us lead the way.
Join us as a Service Supervisor and make it happen!
This position is based in our Perth branch. As our Service Supervisor, you’ll play a crucial role in providing leadership to ensure customer and team satisfaction within the Perth branch.
Success in this role means ensuring the profitability and efficiency of the branch.
You’ll make an impact by:
- Developing, communicating and executing plans and objectives at a Service level
- Assisting with the formulation and implementation of a strategic business plan for the branch
- Achievement of budget, profitability and growth
- Managing the workshop team
- Developing new business and customers within WA
- Developing long-term relationships with clients
- Representing the company at trade shows, conferences and industry functions
- Maintaining and growing our current customer base in the region
To succeed in this role, you’ll have:
- Previous service/hire industry experience
- A background in mining or manufacturing
- A high degree of mechanical aptitude
- Excellent customer service skills
- Intermediate computer skills
- Have current Australian working rights
- A proactive commitment to safety protocols
It’s not a deal breaker, but we’d also love to see some of the following:
- Be tertiary or trade qualified
- Experience with pumps
Pumps are what we do. Pumps are what we know. We are on a mission to redefine underground mine dewatering, prioritising excellence at every turn. Our commitment to innovation, reliability, availability, and personalised support throughout the product lifecycle ensures every mine operator a good day at work.
We are an Australian-based global Original Equipment Manufacturer (OEM) with a proud history of manufacturing and supplying tough submersible pumps to the underground and surface mining sector.
In 2025, PumpEng joined Franklin Electric (NASDAQ: FELE), a global company with over $2B in annual revenue. As part of Franklin, we combine local expertise with worldwide resources to deliver smarter, more reliable pumping solutions.
We’re bloody proud of everything we’ve achieved over the past 20 years, but our work isn’t finished yet.
This is your opportunity to be part of an exciting period of growth.
This is your opportunity to be part of an exciting period of growth.
Here are some of the benefits you’ll receive when you join the PumpEng crew:
- A strong earnings package, including a motor vehicle
- Ongoing training and development opportunities (both in-house and externally)
- Work alongside and learn from leading industry and application specialists
- Belong to a passionate, innovative and down-to-earth crew that has your back and takes pride in getting great results for customers and each other
Are you ready to take your career to the next level?
Join us at PumpEng as our Service Supervisor and help shape your future and ours.
PumpEng is an equal opportunity employer and welcomes and respects the diversity of our clients and staff. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.