Service Support Admin

At Cavender Auto Group, our values define who we are and how we lead. We believe in…
Integrity: Integrity guides us to always do the right thing.
Empowerment: Empowerment means giving our people the tools, training, and trust to succeed
Commitment: Commitment drives us to take care of our customers, our community, and one another
Innovation; Innovation inspires us to continuously improve and find better ways to serve.

Our mission is simple: To deliver exceptional experiences to those we serve. This means every interaction—with customers, vendors, and employees—should reflect respect, care, and excellence.

(Cavender Buick GMC North) is currently seeking Service Admin to join our team. Our team members are talented, service-oriented, and motivated individuals who thrive in a culture where values and opportunities go hand in hand. With exceptional facilities, defined processes, and an empowering environment, you’re sure to find a rewarding career with us.

WE OFFER:

• Family owned and operated

• Outstanding culture rooted in Integrity, Empowerment, Commitment, and Innovation

• Work/Life balance is very important to us

• Paid Vacation

• Team-focused environment

• Career growth opportunities with promotion from within

• Ongoing training and development

• Career Progression Plan

• Medical, Dental & Vision Insurance

• 401K with company match

• Community involvement

RESPONSIBILITIES:

• Provide administrative assistance to the Service Manager and Service Advisors.

• Open and close repair orders (ROs) accurately in the dealership management system (DMS).

• Review and verify repair orders for completeness, accuracy, and proper documentation.

• Assist in preparing warranty claims and ensure all required documentation is submitted.

• Maintain service records and customer files in accordance with dealership and manufacturer policies.

• Process customer payments, invoices, and internal billing for service work.

• Communicate with customers regarding service status, appointment scheduling, and follow-ups.

REQUIREMENTS

• Commitment to upholding Cavender Auto Group’s core values of Integrity, Empowerment, Commitment, and Innovation, while supporting our mission to deliver exceptional experiences to those we serve in all interactions with customers, vendors, and employees

• Energetic, motivated, and punctual

• Willingness to submit to a background check & drug screen prior to employment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws JOB TYPE: Full-time; In Person