Service Support Analyst (locals only)
Job details mentioned below:
Title: Service Support Analyst (locals only)
Location: Raleigh, NC
Duration: 12 months contract
Client: Direct Client
Description:
Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
Required Skills:
- Respond to incoming telephone or email inquiries and request for assistance.
- Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users.
- Determines the most effective manner to resolve client's issues. Consults with other staff when necessary.
- Determines the most effective manner to resolve client's issues. Consults with other staff when necessary.
- Records, update, and assign tickets within Remedy Ticket System.
- Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups
- Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements.
All your information will be kept confidential according to EEO guidelines.