Service Support Coordinator - Earthmoving Equipment

• Submit all warranty claims within OEM timelines
  
• Monitor claim status and resolve rejected or pending claims
  
• Ensure all supporting documentation is complete and accurate
  
• Reconcile OEM payments against submitted claims
  
• Develop and implement annual technical training plan
  
• Monitor completion of OEM training and certifications
  
• Promote the use of technology to improve service delivery
  
• Mentor technical personnel and dealers
  
• Ensure compliance with company policies and procedures
  
• Maintain accurate service, warranty and technical records
  
• Support branch and dealer administrative requirements
  
• Monitor machine health through telematics
  
• Review SOS reports and critical machine alerts daily
  
• Coordinate preventative maintenance and repairs before failures occur
  
• Communicate recommendations to branches and customers
  
• Monitor monthly OEM KPIs and dealer performance
  
• Review performance with branches and dealers
  
• Implement corrective actions where targets are not achieved
  
• Drive continuous improvement initiatives
  

Requirements