Service Support Engineer

Interface between Field Service and R&D Engineering. Supporting device development processes and product improvements to ensure serviceability. Providing service training and worldwide support for troubleshooting technical problems in the field.

• Preparation and implementation of technical service training for service engineers (basic and update training), both nationally and internationally;
• Close cooperation with R&D Engineering to continuously improve functionality, quality and serviceability (new developments and existing devices);
• Worldwide support for troubleshooting problems in the field (service technicians, MB employees, distributors);
• Creation and maintenance of training and service documentation (SOPs, troubleshooting guides, protocols, service bulletins, FCAs, TECiPedia, etc.);
• Creation and maintenance of device-specific fault trees;
• Carrying out special repairs, device installations, updates and upgrades;
• On-site service assignments as part of training and escalation processes;
• Development of holistic technical service concepts (definition of maintenance scope, repair strategy in the event of a fault, spare parts portfolio, required tools & measuring equipment, etc.);
• Evaluation and analysis of KPIs;
• Maintenance of pre-series devices as part of early access programs;
• On-site support and training assignments;
• Average willingness to travel approx. 20%.

• State-certified medical technician or mechatronics technician, or similar. Training, degree in medical/electrical engineering or similar;
• Several years as (service) technician, service support engineer.