Service Support Executive
Description
Salary: ฿20,000 – ฿30,000 per month
About the role
This role involves efficiently managing incoming client requests and coordinating service-related activities between customers and internal departments. You will handle the issuance of quotations, warranty documents, and Preventive Maintenance documents, ensure accurate data entry and record management, and oversee engineer schedules and task monitoring to meet turnaround times and Key Performance Indicators.
Key responsibilities
Manage incoming client requests, ensuring timely and satisfactory responses through excellent coordination with the Service Engineer team and Application team
Manage the issuance of quotations, warranty documents, and Preventive Maintenance documents promptly and professionally
Coordinate service-related requests between customers and various internal departments, ensuring efficient assignment and exceptional customer service within stipulated timelines
Ensure accurate and timely data entry into the system, maintaining meticulous records for future reference and analysis
Generate routine reports and contribute to the service team through effective data management
Plan and oversee schedules for engineers and necessary tools, ensuring smooth operations and task execution
Monitor and manage engineers' tasks, proactively addressing potential issues to meet turnaround times effectively
Meet Key Performance Indicators (KPIs) set for the role and contribute to team performance through proactive involvement
Ensure strict adherence to Standard Operating Procedures (SOPs) and quality control systems in performing work processes
Undertake any other ad-hoc tasks assigned by the Manager to support operational efficiency and organizational goals
About you
Male
Bachelor's Degree in a related field
Minimum 1-2 years of experience in laboratory business services
Strong interpersonal and communication skills, both internal and external
Exceptional organizational and time management abilities
Proficiency in data entry and management
Skilled in Word, Excel, and CRM software
Ability to handle customer complaints
Ability to multitask and thrive in a fast-paced environment
Experience in cross-department coordination and service department scheduling
Knowledge of SOP adherence and quality assurance practices