Service Support Specialist (1 Year) -Telecom I 25K-35K* I Good EN I BTS Nana

Salary: ฿25,000 – ฿35,000 per month

Position : Service Support Specialist (1 Year Contract) I Telecom Business

📅 Hiring Period: October 1, 2026 – September 30, 2027

💰 Salary: THB 25,000 – 35,000 per month (depending on qualifications and experience) + Group Insurance +SSO etc.

📍 Work Location: BTS Nana, Sukhumvit Road, Bangkok, Thailand

Position Summary

We are seeking a proactive and detail-oriented Service Support Specialist I to join our team. The successful candidate will be responsible for customer order management, coordinating material returns, processing billing adjustments, and supporting day-to-day customer service operations while working closely with internal teams, buyers, and logistics partners.

Key Responsibilities

• Developing customer relationships that will position Motorola for Service growth throughout the designated customer base.

• Responsible for promoting new service offers and programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams.

• Effectively communicate with regional functional departments (Sales, Product, Pricing, OM, Repair & Return depot, Operations, Finance and so on

• Responsible for contract renewals, new service contracts, upselling and cross selling services, and System upgrades.

• Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts.

• Process customer orders from quotation to delivery. Repair & Return process managing and billing for quotation.

• Manage and support direct and channel distributors for overall business activities. Participate in meetings as well as planning and delivery to meet sales target.

• Prepare monthly, quarterly, & annual S&S sales forecast, sales report and other statistical data.

• Project management- Project resource assign, task setup and follow up project related issue for S&S team

Qualifications

• Bachelor's Degree in Electronics/Telecommunication Engineering.

• 5+ years of successful experience in customer service, support and or sales experience in a Telecommunication or Engineering company.

• Experience in Customer Order Management, Supply Chain, or Logistics Coordination is an advantage.

• Strong coordination, communication, and problem-solving skills.

• Proficient in Microsoft Excel.

• Able to work independently as well as collaboratively in a team environment.

• Detail-oriented with strong organizational skills.

• Good communicate in EN/TH