Service Systems Engineer

Salary: £41,000 - 81,000 per year

• Experience supporting operational CAD or Control Room systems within a Public Safety environment.
• Experience with Azure cloud services and application hosting, ideally including Azure App Services, monitoring, networking and troubleshooting.
• Strong troubleshooting and fault-finding skills across applications, databases, infrastructure and integrations.
• Experience analysing logs, system events and performance data to diagnose complex issues.
• Working knowledge of Microsoft SQL Server, database queries and data analysis.
• Linux experience.
• Knowledge of public safety workflows, including call handling, dispatch, mobilisation and incident management.
• Experience supporting mission-critical systems where service availability is essential.
• Strong customer-facing communication skills and the ability to lead technical discussions.

• Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments.
• Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces.
• Lead technical investigations during major incidents and act as an escalation point for operational issues.
• Analyse application, infrastructure, database and integration logs to identify root causes and implement permanent fixes.
• Support Azure cloud application services, including Azure App Services, application hosting, monitoring, configuration and service availability.
• Support and maintain integrations with telephony, radio, Airwave, GIS, mobilising, messaging and third-party systems.
• Work directly with customers during incidents, service reviews and technical workshops.
• Perform root cause analysis (RCA) and contribute to problem management activities.
• Develop and implement changes while ensuring technical governance and service continuity.
• Provide technical leadership and recommendations during service-impacting incidents and customer escalations.

• Azure
• Cloud
• GIS
• Incident Management
• Support
• Linux
• SQL
• ARM

More:

We are an established technology organisation seeking a Service Systems Engineer to support and maintain mission-critical CAD and Control Room solutions used by Emergency Services customers. You will work within our Service Engineering function, collaborating with customers, development, project and third-party teams to resolve problems, deliver service improvements and maintain the availability and performance of operational systems. The role covers CAD-related services across both on-premise and Azure cloud application environments. This is a permanent position based in Twickenham, London, with a negotiable salary.

last updated 35 week of 2026