Service Team Manager

Job Overview:
The Service Team Manager will lead our service team, overseeing daily operations and ensuring timely, efficient, and high-quality service delivery.

This role involves managing a team of service technicians, optimizing work schedules, ensuring compliance with safety and industry standards, and maintaining strong client relationships.

Key Responsibilities:

• Team Leadership: Supervise and support service technicians, providing guidance, training and performance evaluations.
• Operational Management: Plan, schedule, and monitor daily service operations to meet project deadlines and quality standards.
• Client Relations: Act as the primary contact for clients, addressing any concerns or inquiries and ensuring excellent customer service.
• Quality Control: Conduct regular inspections to ensure work complies with industry standards and internal quality benchmarks.
• Safety Compliance: Ensure all team activities adhere to safety regulations and company policies.
• Resource Management: Manage tools, equipment, and inventory, coordinating maintenance and replacements as needed.
• Documentation and Reporting: Ensure all work orders are closed on time. Maintain accurate records of services rendered, incidents and project outcomes. Prepare regular reports for management.

Requirements:

· Min Diploma in engineering or a related field, or equivalent experience.

· 4 - 6 years of relevant experience in fire protection supports and maintenance on fire safety system.

· Strong leadership and team management skills, with the ability to motivate and lead by example.

· Excellent communication and interpersonal skills.

· Strong knowledge of industry standards and safety protocols.

· Problem-solving abilities with a client-focused approach.

· [Preferred qualifications or certifications relevant to fire safety, if any]

· Knowledge of AutoCAD added Advantage