Service Tech A

SUMMARY

Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas.

in addition to being specialized in particular areas of repair, and who has previously worked as a

2nd Class general service technician.

ESSENTIAL DUTIES

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses cause of any malfunction and performs repair.
• Communicates with Parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor(s) immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required or refers to the test technician,
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Keeps up with all Manufacturer training, safety compliance training, OEM training, and security on a timely basis.
• Ensure that the work area is kept clean.
• Maintains a professional appearance.

ADDITIONAL DUTIES:

• Assists the assigned technician as needed.
• Other duties as assigned by the Service Manager, General Manager, or Chief Operating Officer.