Service - Tech - Level 3

The Senior HVAC Service Technician is a top-level field professional responsible for advanced diagnostics, repairs, and system optimization for residential HVAC systems. This role requires strong technical expertise, excellent customer communication, and the ability to mentor other technicians while upholding company standards.

Essential Duties & Responsibilities

• Diagnose and repair complex residential HVAC systems (furnaces, heat pumps, air handlers, condensers)

• Troubleshoot advanced electrical, airflow, refrigerant, and control issues

• Resolve warranty, callback, and escalated service calls with permanent solutions

• Verify system performance after repairs (airflow, temperature split, charge)

• Communicate findings and repair options clearly to homeowners

• Document all work accurately in the service management system

• Mentor and support junior technicians as needed

• Maintain a clean service vehicle and professional appearance

• Follow all safety procedures, EPA regulations, and company policies