Service Technician

Stokes Equipment Company, a leading distributor of loading dock equipment and industrial doors, is seeking skilled and motivated Service Technicians to join our team. Our technicians, considered Millwrights, play a crucial role in the installation, inspection, service, and repair of equipment across our service areas. This role requires a commitment to customer satisfaction and adherence to safety standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Field Service and Repair: Perform installation, inspection, service, and repair of equipment efficiently while ensuring customer needs are met and exceeded. Work may be carried out individually or in small teams.
• Training and Guidance: Mentor less experienced technicians, providing guidance on complex issues and training on field installation, service, repair, and administrative procedures.
• Documentation: Complete all necessary paperwork accurately using handheld devices or paper forms, including service tickets, time sheets, open job tracking forms, and safety analysis sheets.
• Equipment Operation: Operate service vehicles, including truck-based cranes, forklifts, welders, torches, and various power and hand tools, in compliance with DOT Driver Qualification standards.
• Safety Compliance: Adhere to company, customer, and site-specific safety requirements and policies.
• Cross-Department Coordination: Collaborate with other departments to ensure smooth operations and enhance customer satisfaction. Other duties may be assigned as needed.

PRINCIPAL ACCOUNTABILITIES

• Timely and Effective Service: Deliver timely and high-quality inspection, repair, maintenance, and installation services that exceed customer expectations and uphold Stokes Equipment’s industry-leading reputation.
• Customer Relations: Build and maintain strong customer relationships that reflect Stokes Equipment’s commitment to exceptional service.