Service Technician (52156)

At Van Keppel, we're proud to be trusted partners to customers across the Midwest, providing industry-leading equipment, parts, service, and support. As we celebrate 100 years in business, we remain focused on the principles that have driven our success from the beginning: the perseverance and dedication of our employees, industry expertise, operational excellence, and an enduring commitment to customer success.

When you join Van Keppel, you'll become part of a team that values collaboration, integrity, accountability, and respect. Our culture is built on teamwork and mutual support, where people are willing to step up, help one another, and work together to solve challenges. We invest in employee development through manufacturer training programs, certification opportunities, safety training, and ongoing professional development designed to expand technical knowledge and support long-term career success.

BENEFITS

• Medical, dental, vision, and prescription coverage
• Health Savings Account (HSA) options
• 401(k) with company match
• Company-paid life and AD&D insurance
• Supplemental insurance options
• Paid time off and company-paid holidays
• Employee referral bonus program
• Company-provided uniforms
• Annual steel-toe boot and prescription safety eyewear reimbursement (eligible positions)
• Cold-Weather PPE and Winter Gear Assistance (eligible positions)
• Company-supported tool insurance program for (eligible positions)
• Manufacturer training, certification, and professional development opportunities

Employment will be contingent upon successful completion of a background check and drug screening.

JOB SUMMARY

Reporting to the Service Manager, the Service Technician performs inspection, diagnosis, repair, maintenance, testing, and commissioning of heavy construction equipment, lift trucks, road construction equipment, aggregate machinery, and quarry/mining equipment. This position works both in the shop and in the field and is responsible for providing high-quality service while maintaining safe work practices and delivering excellent customer support. The Service Technician utilizes hydraulic and electrical troubleshooting skills, manufacturer diagnostic tools, and technical expertise to ensure equipment reliability and customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES

Service Operations & Equipment Repair

• Perform machine repair and maintenance services in the shop and at customer locations.
• Diagnose mechanical, hydraulic, and electrical system issues using schematics, diagnostic software, and testing equipment.
• Perform inspections, preventive maintenance, repairs, and component replacements.
• Conduct pre-start inspections and startup checks to ensure equipment readiness.
• Participate in equipment testing, commissioning, and operational verification.
• Operate and maintain electric and air-powered tools, equipment, and diagnostic devices.
• Operate heavy equipment safely and effectively as required for testing and repair activities.
• Meet or exceed company quality standards through visual and mechanical inspections.

Service Administration & Customer Support

• Complete work orders, repair tickets, and service documentation accurately and thoroughly.
• Communicate repairs performed, equipment conditions, and recommended follow-up actions to customers in a professional manner.
• Maintain professional, respectful relationships with customers and coworkers.
• Provide responsive field and shop support while meeting customer expectations and deadlines.
• Assist team members and contribute to overall departmental success.

Safety & Compliance

• Follow all company safety policies, procedures, and PPE requirements.
• Promote safe work practices and contribute to a safe work environment for employees and customers.
• Handle, store, and dispose of oils, antifreeze, transmission fluids, cleaning solvents, and other materials in accordance with company policies and regulatory requirements.
• Participate in required safety training and comply with DOT and company requirements.
• Maintain eligibility for participation in safety-sensitive and random drug testing programs where applicable